Godrej Infotech Limited takes pride in its Microsoft Dynamics CRM practice. Being a Gold partner with Microsoft Dynamics, Godrej Infotech Limited has successfully implemented and supported multiple CRM projects across industries and geographies, both individually and also bundled along with the AX, NAV and other ERP product families.

The Microsoft Dynamics CRM software has proven itself as a market leading CRM solution with the ability to dramatically increase customer stickiness, net new accounts and employee motivation across the manufacturing, distribution, marketing, non-profit, professional services, retail and public sector industries. Customers can additionally benefit by upgrading to newer versions that have enhanced capabilities such as the Cortana voice recognition system, in-built mobile client, real time data visualization and multi-level, multi-period financial forecasting.

Microsoft Dynamics 365 CRM is a Customer Relationship Management Platform from Microsoft covering the following areas:

  • Salesforce automation
  • Customer service management
  • Marketing

Support designed to be personalised, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 (CRM) helps businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow. Power-Apps and Flow are services of Dynamics 365 (CRM) for building and using custom business apps that connect to your data and work across the web and mobile - thus saving significant effort, time and costs that are involved in following the typical lifecycle of custom software development.

Godrej Infotech Limited Service Offerings:

  • Full Cycle Implementation
  • Application Maintenance and Support
  • Program and Project Management
  • Version Upgrades

Core Capabilities

  • 01.


    Get a better view of your customers and opportunities with CRM's productive sales platform that helps provide authenticity and accuracy to the entire sales lifecycle.
  • 02.

    Customer Service

    Customer Service
    Earn loyalty with superior customer engagement features for providing personalized services across multiple channels and devices.
  • 03.

    Field Services

    Field Services
    Make the transition from reactive to proactive fieldwork with a modern, IOT enabled platform.
  • 04.

    Project Service Automation

    Project Service Automation
    Increase profitability through predictable project outcomes, advanced resource optimization techniques, and in-depth forecast capabilities.

Industry Solutions

Manufacturing sManufacturing


  • Enhanced sales/ service pipeline accuracy & better tracking of team performance for industrial trucks & warehouse equipment manufacturers
  • Seamless integration with multiple ERP solutions for post sales and post service data visibility
  • Intelligent data analysis for manufacturing and distribution industries
  • Standardization and automation of Sales & Marketing
  • Improved collaboration between sales, marketing, and service for multiple manufacturing industries
Retail Retail


  • Better customer engagement and customer re-connect activities using Marketing campaigns functionality.
  • Seamless integration of CRM with ERP solutions for visibility of 'Return on Investment'.
Printing & Press
Printing & Press Printing & Press

Printing & Press

  • Standardization and automation of Sales & Marketing processes thus enabling management for taking strategic decisions
  • Increased revenue and productivity by cross selling and up-selling campaigns
Construction Construction


  • Better team coordination to deliver best responses to proposals and bids using sales and quotation functionality
  • Digital signatures on electronic documents
  • Timely and accurate complaint resolutions with enhanced SLA & escalation management features

Latest Case Studies & Publications

MS Dynamics 365 Business Central

Streamlining Your Business Central Upgrade: A Comprehensive Guide

read more

What Others Say About Us

Our customers are delighted with the turnaround in their businesses by adopting disciplined, structured, and systematic processes. Implementing best-fit software and infrastructure solutions has given them the winning edge that makes them stand out as leaders in their respective industries.

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Write to us at or call us at +91 226 796 4086 /4087