Microsoft Dynamics CRM | Partner

THE CRM THAT BRINGS SALES AND SERVICE TEAMS TOGETHER

Godrej Infotech Limited takes pride in its Microsoft Dynamics CRM practice. Being a Gold partner with Microsoft Dynamics, Godrej Infotech Limited has successfully implemented and supported multiple CRM projects across industries and geographies, both individually and also bundled along with the AX, NAV and other ERP product families.

The Microsoft Dynamics CRM software has proven itself as a market leading CRM solution with the ability to dramatically increase customer stickiness, net new accounts and employee motivation across the manufacturing, distribution, marketing, non-profit, professional services, retail and public sector industries. Customers can additionally benefit by upgrading to newer versions that have enhanced capabilities such as the Cortana voice recognition system, in-built mobile client, real time data visualization and multi-level, multi-period financial forecasting.

Microsoft Dynamics 365 CRM is a Customer Relationship Management Platform from Microsoft covering the following areas:

Salesforce automation
Customer service management
Marketing

Support designed to be personalised, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 (CRM) helps businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow. Power-Apps and Flow are services of Dynamics 365 (CRM) for building and using custom business apps that connect to your data and work across the web and mobile - thus saving significant effort, time and costs that are involved in following the typical lifecycle of custom software development.

Godrej Infotech Limited Service Offerings:

Full Cycle Implementation
Application Maintenance and Support
Program and Project Management
Version Upgrades

Core Capabilities

01.
Sales

Get a better view of your customers and opportunities with CRM's productive sales platform that helps provide authenticity and accuracy to the entire sales lifecycle.
02.
Customer Service

Earn loyalty with superior customer engagement features for providing personalized services across multiple channels and devices.
03.
Field Services

Make the transition from reactive to proactive fieldwork with a modern, IOT enabled platform.
04.
Project Service Automation

Increase profitability through predictable project outcomes, advanced resource optimization techniques, and in-depth forecast capabilities.

Industry Solutions

Manufacturing

Enhanced sales/ service pipeline accuracy & better tracking of team performance for industrial trucks & warehouse equipment manufacturers
Seamless integration with multiple ERP solutions for post sales and post service data visibility
Intelligent data analysis for manufacturing and distribution industries
Standardization and automation of Sales & Marketing
Improved collaboration between sales, marketing, and service for multiple manufacturing industries

Retail

Better customer engagement and customer re-connect activities using Marketing campaigns functionality.
Seamless integration of CRM with ERP solutions for visibility of 'Return on Investment'.

Printing & Press

Standardization and automation of Sales & Marketing processes thus enabling management for taking strategic decisions
Increased revenue and productivity by cross selling and up-selling campaigns

Construction

Better team coordination to deliver best responses to proposals and bids using sales and quotation functionality
Digital signatures on electronic documents
Timely and accurate complaint resolutions with enhanced SLA & escalation management features

Benefits

Increased Revenue & Profitability

An organized sales force management system leads to better visibility for management. Users can focus on potential sales and increase efficiency. Cross-selling and up-selling products also becomes easier.

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Productive Sales Force

Activities like phone calls, e-mails, contract preparation, meetings and similar can be tracked in the system. If some activity is scheduled to be made soon CRM system will remind the owner about it. Organizations often miss out on business opportunities because someone forgot about some meeting or forgot to call someone. CRM captures such information and converts these opportunities into business.

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Better Customer Profiling and Targeting

An organized database of customers and related activities which is accessible anytime, anyplace. You can search for key information, update, and analyze it and utilize it for customer re-connect and digital campaigns.

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Favourable Customer Experience

The information about customers and the timely tracking of their activities makes it easy to figure out the customer specific needs and then focus the business activities on fulfilling them. Thus, customers will be much happier and that will lead to more and faster sales and in the end to more money.

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Availability

Microsoft Dynamics 365 (CRM) can be accessed from any computer and from any location. That makes things a lot easier if some employee wants to work from home, from the field, on a tour or in similar situations.

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Social Engagement

Microsoft Dynamics 365 (CRM) can be integrated with social media and gives detailed statistics about social media campaigns. It is easy to analyze trends, sentiments, traffic patterns and the customer's overall satisfaction with the company.

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