BUILD RELATIONSHIPS WITH THE D365 SALES & CONNECTED APPS

The Microsoft Dynamics 365 for Sales & Allied Apps (previously CRM) software has proven itself as a market leading solution with the ability to dramatically increase customer stickiness, net new accounts and employee motivation across the manufacturing, distribution, marketing, non-profit, professional services, retail and public sector industries. Customers can also benefit by using enhanced capabilities such as the Cortana voice recognition system, in-built mobile client, real time data visualization and multi-level, & multi-period financial forecasting functions.

This solution is best suited for 'Digital First' organizations, since it uses intelligent automation to streamline the entire sales process. Sales performance can increase tremendously with contextual AI-driven insights, and the application can integrate with other applications such as the LinkedIn Sales Navigator, Outlook, D365 for Field Service, Marketing, Project Service Automation & Customer Service.

Allied Applications

  • 01.

    Sales

    steamlined financial functions
    1. Advanced lead & opportunity scoring models
    2. Scanning of business cards
    3. Unified sales, marketing & service data
  • 02.

    Customer Service

    Data Visualization
    1. Customer feedback survey mechanism
    2. Advanced features such as service bots
    3. Cross-company collaboration using Microsoft Teams
    4. Intelligent routing of cases to agents
  • 03.

    Field Service

    Collaboration Tools
    1. AI-enabled resource scheduling
    2. Workflow management
    3. Interactive scheduling maps
    4. Offline & online modes
    5. Mobile app for empowering consultants in the field
  • 04.

    Project Service Automation

    Content Packs
    1. Extensible, collaborative & intuitive tools for project tracking, resource allocation, & forecast analysis
    2. Integration with Microsoft Project for preparing comprehensive project plans to ensure on-time project delivery
  • 05.

    Marketing

    Access Multiple Data Sources
    1. Automation of multi-channel marketing campaigns
    2. Event management features such as registration portal and venue logistics functions
    3. Pre-built workflows for improving collaboration between sales & marketing

Industry Solutions

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Manufacturing
Service sManufacturing

Service

  • With the cloud platform, data can be unified across business applications and can be accessed from any device
  • Integration with Microsoft Azure IoT Hub for monitoring machines and automating preventive maintenance servicing
  • Ability to define Service Level Agreements for better Customer expectation management
Retail
ProjectsRetail

Projects

  • Financial management activities such as budgeting & billing
  • Metrics monitoring & tracking
  • Export project plan into proposals
Printing & Press
ManufacturingPrinting & Press

Manufacturing

  • Smart Factory: Ability to integrate with Dynamics 365 Product Insights for deriving insights from connected physical products for improving performance & service
  • Customer service using omni-channel capabilities such as phone, chat & social media platforms
  • Complete view of your Customers and opportunities
Construction
Retail Construction

Retail

  • Integration with Dynamics 365 Customer Insights for getting a 360-degree view of Customer data
  • Manage marketing campaigns for boosting online sales
  • Mobile inventory management with setup of automatic rules for replenishment

Latest Case Studies & Publications

What Others Say About Us

Our customers are delighted with the turnaround in their businesses by adopting disciplined, structured, and systematic processes. Implementing best-fit software and infrastructure solutions has given them the winning edge that makes them stand out as leaders in their respective industries.

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