A Proactive Approach to IT Maintenance & Support

There are many reasons why Managed Support Services is the need of the hour for growing, multi-functional, multi-location organizations. Firstly, with an in-house team, organizations need to spent time and resources towards hiring people, training them, and ensuring that delivery milestones are met. Secondly, knowledge management becomes another function that gets added to the organizations' activities. Many CIO's and CEO's are now convinced that working with professional managed support service companies is a good alternative to the do-it-yourself approach and has several benefits.

End to End Implementation

Why Select Godrej Infotech?

  • Shared & Dedicated Support Services
  • Multi-time zone support windows to cater to the needs of global customers
  • Proven track record in providing managed support services to global organizations
  • Professional mindset with a commitment to quality
  • Compliant with industry standard best practices
  • Choice of Single & Multi-year contracts
Our Service Offerings

Our Service Offerings

  • IT Consulting
  • Help Desk Functions
  • Application Management
  • Enterprise Project Management
  • Enterprise Security
  • Network Management
Customizations and Integrations

SLA based contracts

Customers have the option to enter into support contracts either with or without service level agreements (SLA). At Godrej Infotech Ltd., we have set up a standard support workflow and have efficient call handling systems along with trained personnel that understand the importance of meeting the stringent service level agreements (SLA) that we set with all our customers.

Global Rollouts

Shared & Dedicated Resources

With Dedicated Resources, GITL will earmark a specific set of people for support, who would put in their efforts specifically and exclusively for that Customer's calls/issues during the contact period, each working day. Alternatively, Customers can opt for the Shared Services Model, where the support resources will put in their efforts for a set of Customers (for similar services) during the services period each working day.

Data Migration

Knowledge Transfer

For new Customers, we conduct knowledge transfer and handholding sessions before full fledge support activity begins. This is required to facilitate smooth execution of the support service once the actual support activities start.



  • Access to knowledgeable resources
  • Monitoring & assessment
  • Compliance to service standards
  • Proven delivery models
  • Flexible pricing models

Latest Case Studies & Publications

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What Others Say About Us

Our customers are delighted with the turnaround in their businesses by adopting disciplined, structured, and systematic processes. Implementing best-fit software and infrastructure solutions has given them the winning edge that makes them stand out as leaders in their respective industries.

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Write to us at infotech@godrej.com or call us at +91 226 796 4086 /4087