Modules

Sales CRM

Automate lead qualification, prioritization and distribution for the identification of sales opportunities and their automatic assignment to the most suitable representatives.

Sales Cloud:Enables you to manage Lead to order contacts from any device and location.
Salesforce CPQ (Configure, Price, Quote): Allows executives to understand customer requirements, configure quotes, accordingly, apply discounts and generate accurate billing, streamlining revenue recognition.

Marketing Automation

Visualize the complete 360-degree customer journey and create personalized, no-code engagement workflows for your customers across multiple channels.

Marketing Cloud: Automate various email campaign activities, enhancing product/ service marketing for your organization. The tool also builds attractive landing pages for solutions and service information delivery.
Pardot: B2B marketing tool equipped with automation capabilities that drives increased sales and more efficient marketing planning.

Customer Portal

Self-service applications and referral portals for your prospects, customers and partners. Enjoy live application tracking, mobile-responsive form and seamless payment integrations to provide a hassle-free customer experience.

Mobile CRM

Automate, plan, track and monitor your agents' daily sales routines and ensure your representatives never miss a single customer inquiry and keep them engaged, even while on the go.

Service Cloud

Leverage the power of case management to streamline issue resolution. Automate complex workflows to enhance agent productivity.

Service-360-degree view of customers, ensuring personalized and efficient service interactions.
Field Service-Seamlessly schedule and dispatch resources using intelligent algorithms. Equip your field service teams with real-time information with a mobile-friendly interface.

Key Capabilities

Sales Team Management

Manage multiple sales teams from a single dashboard with one of the best CRMs globally.

Quality Support

Benefit from speedy 24/7 support and a dedicated account manager, regardless of your business's size.

Quote & Contract Management

Generate and share custom quotes with integrated forms at no additional costs.

Task & Activity Management

Create, assign and automate tasks for your sales representatives using industry-leading automation tools.

Integration

We provide a range of APIs, built-in connectors and a robust developer platform for seamless integrations.

User Training and Ease of Use

Godrej Infotech offers easy-to-use solution with a minimal learning curve with no extensive training.

Case Studies

Elevating Customer Experience

Recognized for industry knowledge, technical excellence, and delivering high-performing solutions across diverse sectors

Forklift Leader increases conversion by 10% with Salesforce Implementation

India's Top Forklift Truck Manufacturer Increases Opportunity-to-Order Conversions by 10% and Elevates Customer Experience with Salesforce Integration

Furniture Brand Achieves 360-Degree Customer Insight

India's premium furniture brand in both home and institutional segments achieves 360-degree customer visibility by integrating Salesforce with its ERP.

Top notch Indian security solutions company implements Salesforce CRM

Boost customer satisfaction and streamline issue resolution with timely access to relevant information

Low Code, No Code Configurable IIoT Accelerators on Azure IoT or AWS IoT

Solution Features

Real-time Monitoring
1. Alerts
2. Machine parameter-wise graphical reports
3. Real-time asset tracking
Work Management
- Work Order Generation for Asset Maintenance
Predictive Maintenance
- Multivariate Azure ML-driven predictive failure analytics

Service Management
1. Service performance monitoring
2. Expense management and Warranty tracking
Collaboration and Integration
- Chat collaboration
- Integration with SAP using file-based data transfer mechanism
Customer Portal
- Notifications
- Reporting and analytics
- Service contracts (AMC)

Elevating Customer Service with Salesforce Service Cloud

Salesforce Service Cloud revolutionizes customer service with social media CRM and managed services, enhancing experiences through cutting-edge integrations.

The Distinctive Edge

Salesforce CRM is a thrust of innovation and efficiency designed to transform the way you do business with prospects and customers.

Access to relevant information saves time, boosts customer satisfaction and streamlines issue resolution.

Enhance lead nurturing, consistency in interactions and lead scoring.

Design effective campaigns and personalize buying experiences.

Centralized record of customer interactions, making it accessible to all team members.

Improve teamwork, allowing simultaneous work on documents and faster customer responses.

Delighted customers share their success experience

Salesforce Cloud Implementation

With Salesforce Sales Cloud smooth implementation, Godrej Infotech's team allied our lead-to-order cycle. With deep Infor LN integration and fine-tuned project management, the team met aggressive go-live targets, providing us with streamlined data. Thank you GITL team for contributing to our visionary goal of a singular CRM system.

IT Manager

Leading manufacturing conglomerate in India