Our Microsoft CRM offerings

Marketing

Understand customer preferences, behavior, and interactions to create targeted and personalized campaigns.

AI-powered and tailor-made customer interaction
Holistic strategy for enhancing customer experiences
Real-time monitoring for personalized journeys

Sales

Prioritize, track and close deals with ease so that sales team focuses on high-value opportunities for maximum impact.

Monitor customer activity and order status
Manage quotations, orders and invoices
Templates for Sales Forecasting and Reporting
Access Information on Mobile Devices

Customer Service

Effortlessly manage customer inquiries, request and feedback for a seamless and efficient support experience.

Customer Service across Multiple channels along with Ticket Tracking
Reduced Call Time
Efficient Customer Support with Telephony Integration
Quick Access to Information with Guided navigation

Field Service

Create, assign and track work orders ensuring that your field service team operates with precision and efficiency.

Cut Down Maintenance Expenses using Predictive Maintenance
Maintenance Operations with Automated Field Agent Dispatch
Insights Access to Engineers for maintenance Planning
Assess production capacity, order completion and maintenance expenses

Project Operations

Optimize efficiency and encourage collaboration with this advanced project management tool, affirming smooth project success.

Integrated & flexible solution
Customised customer experience with AI
End to end customer experience delivery
Real-time customer engagement

Our Services

Discover how our expert services can transform customer relationships by anticipating business needs, personalizing experiences and strengthening customer connections.

Business Consulting

Implementation

Managed Services

D365 CRM Implementation Process

Our CRM implementation process involves collaboration with stakeholders to understand business goals, challenges and existing processes.

Assess

We evaluate processes to seamlessly implement Dynamics 365 CRM without workflow disruption.

Strategize & Implement

Clear roles, data migration and integration ensure smooth implementation.

Train & Adopt

Comprehensive training enhances user adoption, usability and confidence across sales, marketing and customer service.

Ongoing Support

Expert maintenance and management ensure CRM runs smoothly, and team stays productive.

Benefits of D365 CRM

Discover a smarter way to connect and engage with customers and grow business with D365 CRM.

Benefits of D365 CRM

Discover a smarter way to connect and engage with customers and grow business with D365 CRM.

Scalability to adapt distinct business requirements

Omni-channel capabilities for customer engagement

Advanced decision-making potential through Artificial Intelligence

Scope to leverage data-driven strategies with real time insights

Comprehensive repository of contacts, leads and client information

Prioritize leads and identify opportunities with Data Analytics

Enable connectivity from any device and location with cloud-based infrastructure

Seamless integration with Microsoft products such as Microsoft 365 and Power BI

Case Studies

Elevating Customer Experience

Recognized for industry knowledge, technical excellence, and delivering high-performing solutions across diverse sectors

Consolidated Information in Centralized System

India's leading integrated vending service provider leverages predictable sales operations and gains consolidated information visibility with Microsoft CRM

Increase in Customer Satisfaction

Microsoft CRM accelerates response time and complaint closure for leading Indian construction company

Greater Operational Efficiency

India's world class provider of high-quality information technology solutions integrates MS CRM with ERP for maximizing operational efficiency

Efficient Custom Reports Creation

KSA-based prominent printing and packaging company integrates MS CRM and improves reporting standards

Future Trends in Microsoft CRM: What to Expect in the Next 5 Years

AI in CRM and AI-powered CRM tools, particularly within Dynamics 365, are revolutionizing how businesses function. These advancements mark the trajectory of Microsoft CRM market while ensuring a more intuitive and personalized user experience.

The Distinctive Edge

We help businesses to streamline customer relationships, enhance productivity and drive growth.

Microsoft Solutions partner with global deployment and upgrade expertise.

Team of Microsoft-certified professionals providing expert support.

Simplifying Dynamics CRM complexity for optimal results.

Comprehensive training in seamless user adoption.

Delighted customers share their success experience

An esteemed Fast-food Chain in the Middle East

We expresses our gratitude and appreciation to Godrej Infotech's team for successfully completing two critical projects - upgrading the old ERP system to the latest SaaS solution Dynamics Business Central and implementing a cloud-based ETL process on Azure for restaurant sales and COGS processes. The company is experiencing significant improvements in operational efficiency and productivity due to these projects resulting in even greater efficiencies, increased productivity, and ultimately, a healthier bottom line for our business. We look forward to continuing this partnership with Godrej Infotech for future technology needs.

IT Head