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Learn how this hospitality major optimized its logistics with this comprehensive customer facing and back office solution.

About the Client

The client has over 50 years of history in the food and retail hospitality business. Today, they have reached a revenue milestone of over USD 2.5 Bn. and operate close to 100 retail outlets across Saudi Arabia. Some of the key aspects of the client's business are:

  • 5 Business Divisions
      - Catering
      - Retail
      - Hospitality
      - Residential Compounds
      - Education Services
  • 5 Legal Entities: USA, KSA, UAE, Egypt and EMA (International Franchising Services)
  • Franchisee for Chili's, On the Border and Fuddruckers in Saudi Arabia, Egypt and the UAE
  • 12000 meals per day across Health/Outside Catering/Industrial/Residential and Education sectors
  • Modern warehouses located in Jeddah, Riyadh and Al Khobar
  • Winner of the 2012 Contractors Recognition Program from ARAMCO

Business Case

The diversity of business units and geographical locations had led to the existence of a number of isolated, often redundant systems. The strategic goal for the client was to integrate all the departments with a modern state-of-the-art IT ecosystem.

The existing IT system and processes had limitations such as:

  • Stock Management: Stores had no visibility on global stock availability
  • Inventory Planning: Past Sales History was not being used for consumption forecasting
  • Fleet Management: Logistic inefficiencies were being introduced due to remote locations

Solution Snapshot

  • Optimized Inventory Levels
  • Centralized Purchasing Unit
  • Warehouse Management
  • Business Intelligence Forecasts
  • Phased Implementation


  • Single Integrated Solution across Departments, Locations and Legal Entities
  • Centralized Menu Creation and Distribution
  • Automated Food Cost Calculation
  • Inventory Issuance Controls
  • 20% Increase in Turnover
  • 30% Reduction in Waste
  • PAR Level Prediction