eCRM Products and Components
Common & Administration
Sales Funnel, Phases & Task .
My Home is a central clearing house for new information. It's your portal to see all sales leads and appointments and stay current on your Accounts, Contacts, Deals, and Tasks.
My Sales module of eCRM will enable you to keep track of each & every opportunity as it passes through various stages of sales cycle. The drill down facility of Sales Funnel will also enable in finding out exact status of each & every Opportunity. The Big Picture will enable Business Heads to keep track of happenings in each of their accounts.
My Marketing module will enable you to keep track of all the marketing campaign and will enable you to find out revenue generated for every rupee spent on your marketing campaign.
My Service module will enable you to track, monitor and control all the activities of complaint management from logging to closing and escalation of the customer complaints. It will also enable you to keep track of equipments under warranty, AMC and track the movement of Tools and Spares. It will enable you to carry out defect analysis of equipment and service response time.
Knowledge Management module will enable you to manage & retrieve product information like brochures, case studies, technical documents etc for every product.
Major Features and Benefits
Comprehensive opportunity, account, and contact management.
Stay current on your Accounts, Contacts, Deals, and Tasks.
Track account-related activities with clearly defined ownership and accountability.
Support for mobile sales personnel.
Optimize Relationships with Customers, Channels, Prospects and Partners.
Highly Customizable without Obsolescence.
Use collaborative tools to schedule events, assign tasks, and coordinate meetings.
Funnel management. You will be able to track all the opportunities through sales phases along with accomplishment tracking.
Powerful forecasting. Improve the accuracy of your sales forecasts and reports with the most flexible forecasting functionality available on the market. Forecasting with management review and roll-up.
Real-time visibility. Instantly see happenings in sales pipeline-for better forecasts, faster adjustments.
Opportunity-centric design. Effective tools that help you focus on the right deals, so your sales team closes business faster.
Adapts to your business. It adapts rapidly to fit your sales process, today and in the future. Supports all major sales methodologies.
Greater ROI. Immediate payback with increased productivity, lower sales costs, and streamlined sales operations-all leading to increased revenue.
Competitor and win/ loss tracking.
Campaign management, including budget management.
Campaign execution, including lead qualification.
Seamless coordination with field sales organization.
Analysis of all marketing campaign and customer interaction data.
ROI Analysis of Campaign.