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Find out how a leading retail chain replaced 25 diverse isolated systems with a single integrated technology platform.

About the Client

The client is a multi-functional firm specializing in hypermarkets, supermarkets, shopping malls, electronics outlets, retail parks and franchisee operations. Headquartered in Abu Dhabi, the organization has a 43% market share and serves more than 60,000 customers daily across its 20+ outlets. The organization is a proponent of responsible retailing and aims to offer the best value to its customers. An environment conscious company, this is the first retailer in the U.A.E to use 100% biodegradable shopping bags.

Business Case

The client's POS systems needed to be enhanced to support offers and promotions, loyalty management, gift cards payments and bulk sales. Manual processing of over 15,000 invoices on a monthly basis was a time consuming process. Over 25 disintegrated databases and systems were to be replaced by a single comprehensive solution.

Solution Snapshot


  • Real Time Connectivity
  • Complete Inventory Management
  • Multi Company Operation
  • Discrepancy Reporting

Benefits

  • Improved staff productivity
  • Significant reduction in paperwork
  • Automated workflow and notifications
  • KPI Analysis with role centre configuration
  • Optimized inventory with auto replenishment
  • Auto calculation of agreement based recovery advices
  • Direct issue of purchase requisitions and orders from AX system